Terms of service

General

If you have any questions please feel free to contact us.

All products in the webshop are also sold at Schäfer Grafisk Værksted in Nansensgade, Copenhagen.

We preserve the right not to be held liable for any errors in regard to pricing and information about products in the webshop.

We preserve the right to cancel any order made on the webshop.

Orders are limited to a maximum of 2 copies of the same work per customer.

Sales are done in DKK. Prices displayed in EUR depend upon the currency rate between EUR and DKK. Fluctuations may occur.

All prices on the webshop are including VAT.

All prices on the webshop does not include shipping costs. Shipping cost depend upon the product/products price and your delivery address. Shipping costs can be seen on the shipping cost page.

All prices does not include customs expenses, that may be added by customs authorities when shipping from Denmark to delivery address.

If you alternately wish to order products using a bank transfer, please contact us.

Order, sale and delivery

When ordering you can pay with different debit and credit cards. Payment is done through Stripe.

When ordering the current order’s shipping cost will not show in the shopping cart page. Neither will the current order’s shipping cost appear on the Stripe payment page. This is because the current order is calculated by your delivery address, which is entered on the Stripe payment page. The current order’s shipping cost will appear on the order confirmation page. On this page you still have the option to cancel the order.

Shortly after the order is confirmed you will receive an order confirmation email. If you have not received this email please check your spam folder. Otherwise contact us.

Payment is withdrawn when we ship your ordered product/products. We try to ship orders the same day or one or two weekdays after we receive them.

You will receive an email when we ship your product/products. This email also contains a sales receipt. If you have not received this email within seven weekdays after your order then check your spam folder. Otherwise contact us.

If you have not received the product/products within a reasonable time please contact us. If the received product/products are damaged during shipment please contact us as soon as possible.

Warranty

Six months standard warranty and furthermore 16 months of limited warranty is provided on products according to Danish consumer law.

Right of withdrawal

You have 14 days of right of withdrawal according to Danish consumer law.

If returning a product/products it must be i substantially the same condition as when you received it.

Art pieces can not be taken back if fingerprints have been set on the material or the material is folded or bend. Therefore please be careful when receiving and unwrapping art pieces.

Books can not be taken back if fingerprints have been set or there is signs of use.

When using right of withdrawal the customer pays the expense of returning the product/products.

If you wish to use your right of withdrawal please contact us.